RM Usage Monitoring gives you the information and reporting to
understand of how your firm's online services are being used.
Research Monitor records detailed usage data right down to the
individual level and uses this to provide meaningful reports to
enable business decisions.
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Research Monitor is vendor-independent, meaning you no longer
need to rely on each individual vendor to provide usage
information. Research Monitor collects usage data across all your
online services and provides consolidated reports at the touch of a
button.
One of Research Monitor's differentiating factors is the ability
to report on meaningful business metrics, such as searches and
document views, as well as provide detailed information about
exactly how databases are being used.
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Key Benefits
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Facilitate Contract Negotiations
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Increase your ability to negotiate contract renewals armed with
a reliable comparable set of usage statistics. There's no need to
rely solely on the vendor's usage reports; if they exist!
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Reduce Costs
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Reduce costs by cancelling under utilised sources.
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Improve Management Reporting
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Justify information budget to management through a powerful set
of standardised usage reports.
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Determine the Uptake of Trial
Databases
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Accurately determine whether a database under trial is being
utilised and determine who the benefiting groups are.
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Improve Cost Allocation
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Internally allocate costs across practice areas and
departments.
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Improve Usage Patterns
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Target training by analysing detailed search pattern reports
showing how individuals or departments use online databases.
Determine where to focus your training effort to reduce wasted
search time. In addition gather feedback on the usability of your
intranet and incorporate this in future design tasks.
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Key Features
- Records usage across any web-based service, including internal
firm systems.
- Provides usage reports at a resource, practice area, office,
job title, and individual level.
- Usage is recorded down to individual level, regardless of
whether users log in or use IP authentication. Usage can be
recorded on both fee-based and free resources.
- Usage is recorded regardless of how researchers access a
service: from web search results, email links, alerts, or directly
browsing to the database.
- RM records low level usage detail including information about
sources and databases searches, search result counts, and search
terms used.
- RM comes standard with an extensive set of pre-configured usage
reports.
- Excel drag-drop pivot chart analysis included as part of the
solution.
- Create custom report groupings to present usage information in
the desired format.
- Researcher workflow is not impacted in any way: they don't have
to log in to Research Monitor or alter how they access
services.
- RM provides the ability to create custom reporting groups if
the employee source data does not adequately meet report grouping
requirements.
