Cost Recovery

RM Cost Recovery gives firms an unprecedented ability to implement an effective cost recovery strategy for online charges. It streamlines cost recovery across all online vendors, maximizing recovery rates and eliminating manual processing, by solving the three key problems of any cost recovery strategy:
  • Links a client matter number to each charge.
  • Eliminates dependence on data from vendors.
  • Avoids manual effort to process charges.
Cost Recovery

RM Cost Recovery records research charges as they are incurred, and requires researchers to enter a along with a valid client matter number for each charge. It automatically applies the desired rate card and sends the charges to the billing system.

No other solution provides full transactional cost recovery with the power and ease of use of Research Monitor. RM Cost Recovery can work with any online service, including Westlaw®, Lexis®, PACER, BNA® and CCH®.

Key Benefits

Full Transactional Cost Recovery

Each individual charge is recorded as it happens, be it a search, document view, document download, etc. All charges are associated with a client matter number, even for services without client reference fields.

Automated Processing, Eliminating Manual Effort

Charges are automatically sent to the billing or disbursement system on a daily basis without manual processing required.

Vendor Independent

No longer reliant on vendor bills or data to implement the firm's cost recovery strategy. This means effective cost recovery even with vendors where this was previously infeasible.

Timely Billing

Charges are recorded in real-time and automatically processed daily. No need to wait until the end of each month to process charges.

Timely billing ensures matters are not closed before charges reach them; increases the likelihood charges are actually billed and reduces the total charges outstanding at any point.

Flexible Rate Card

Pass on vendor rates directly, or assign custom charges for each type of activity. Simplify the complex charging structure of vendors to make clients and researchers, understand what they are charged for.

Accurate Detailed Data

RM Cost Recovery records to the most detailed level the activity performed by researchers: running searches, narrowed searches, document downloads, and more. This can be used to perform cost analysis or respond to client queries on charges.

Consistent Across Vendors

A consolidated, consistent record is kept of all transactions. Varied and inconsistent formats from each vendor become a thing of the past, and a consolidated record means you can recharge effectively even for services where multiple bills are received.

Key Features

  • RM Cost Recovery implements a vendor independent Client Matter Number reference per research session, even if the service doesn't support a reference field. Turn on the CM# reference per resource with a single click, the screenshot below shows the reference window used to set the session reference.
  • RM Cost Recovery records charges as they are incurred and stores them centrally for processing and reporting.
  • Works with any web-based service without relying on vendor data.
  • Charges can be automatically fed to your existing billing or disbursement system on a nightly basis. Whether your firm uses a standard system like Elite® or a bespoke billing or disbursement system, RM Cost Recovery can feed data to it, reliably and automatically.
  • Library administrators can easily configure costs for each service and type of activity.
  • You can retain your current processes for some services while using full RM Cost Recovery to other services.
  • Researchers can be prompted to enter details for each chargeable research session.
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